Returns & Refunds

Right of Withdrawal

For online purchases, you have the right to withdraw from your order within 14 days of receiving the item, without providing a reason.

To exercise this right, please submit a return request through your customer account on our website within 14 days of receiving your order.

The item must be returned within 14 days of submitting your withdrawal request.

Condition of Returned Items

Items should be returned in their original condition, with all original packaging and accessories where applicable.

You may handle and inspect the item to the extent necessary to establish its nature, characteristics and functioning, as you would in a physical store. You may be held responsible for any diminished value resulting from handling beyond what is necessary.

Ring Size Exchange

If you have ordered a ring in the wrong size, we offer a free size exchange.

To request a size exchange, please contact us at simagina.jewelry@gmail.com. Let us know your order number, the ring you wish to exchange and the correct size you need.

Once the exchange has been confirmed, please send or bring the ring to our studio:

SIMAGINA JEWELRY OÜ
Pirita tee 20/2
Tallinn, Estonia
Phone: +372 5440 0272

The return shipping costs are covered by the customer. Once we receive the ring, we will prepare the replacement in the correct size and send it to you free of charge.

Both the size exchange service and the replacement shipping are free of charge.

Custom-Made & Personalised Items

The 14-day right of withdrawal does not apply to items made to the customer's individual specifications or clearly personalised.

This includes custom-designed jewellery, pieces made to individual measurements or items modified according to specific customer requests.

This exclusion does not affect your statutory rights in case of defective or non-conforming products.

Return Shipping Costs

The direct costs of returning an item are covered by the buyer.

SAMPLE SALE

Items purchased during the SAMPLE SALE are subject to the same statutory return rights as other online purchases. Discounted items are not automatically excluded from the 14-day right of withdrawal.

How to Return an Order

All refund requests must be submitted through your customer account on our website.

Once your request has been submitted, please send or bring the item to our studio:

SIMAGINA JEWELRY OÜ
Pirita tee 20/2
Tallinn, Estonia
Phone: +372 5440 0272

Please include your order number with the returned item.

Refunds

Once we receive your returned item, we will inspect it and notify you by email.

Approved refunds will be issued to your original payment method within 14 days of receiving your withdrawal notice. However, we may withhold the refund until we have received the returned item or proof that it has been sent back, whichever occurs first.

The refund includes the original standard delivery costs paid at checkout. Any additional costs resulting from choosing a more expensive delivery option will not be refunded.

The time it takes for the funds to appear in your account depends on your bank or payment provider.

Defective or Incorrect Items

If your item arrives damaged, defective or does not match your order, please contact us at simagina.jewelry@gmail.com.

Your statutory consumer rights regarding defective or non-conforming products remain unaffected by this return policy.

For any other questions, feel free to contact us at simagina.jewelry@gmail.com.